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FAQ
Questions, answered straight.
- What standards and regulations does DonorIQ map to?
- We match against the SOPs you upload. Whatever standards your SOPs reference (commonly AATB, FDA 21 CFR 1271, AABB for blood centers) become the citations behind each finding. Electronic signatures and audit logging are part of the platform.
- How are AI citations generated?
- Every AI-surfaced finding links to the exact source: page number in the donor record, the SOP clause, the regulatory section. Reviewers open the citation, read the source, and confirm, override, or escalate before signing.
- How is human review recorded?
- The platform stores the AI recommendation and the human decision against it: reviewer identity, action, comments, electronic signature, timestamp, and model version. Both the model output and the qualified human review are retained in the audit trail.
- Who is DonorIQ built for today?
- Tissue banks, eye banks, blood centers, OPOs, and recovery partners. Organ allocation and tissues for research are on the roadmap.
- Do you support multi-site tissue banks?
- Yes. Role-based access spans production, QC, medical director, PQA, and partner roles across sites, with site-level SOP variants and a unified audit trail.
- How does DonorIQ handle PHI?
- Each customer is a separate tenant in DonorIQ Cloud, or DonorIQ runs fully inside the customer environment so PHI never leaves their boundary. The platform is architected to HIPAA standards. Data is encrypted in transit and at rest.
- Do you train AI models on our data?
- No. Customer data is never used to train shared models. Each customer is fully isolated, either in their own DonorIQ Cloud tenant or inside their own infrastructure.
- Cloud or on-premise?
- Both. DonorIQ Cloud is a managed single-tenant deployment for tissue banks, eye banks, and OPOs without a dedicated IT team. DonorIQ in-environment runs inside your own infrastructure so donor data never leaves your boundary.
- In what formats can DonorIQ ingest donor records?
- Three ways. API or scheduled pull from your existing donor-management system or EHR. PDF data dump with multiple files per case, identified and parsed on arrival. Or a single consolidated donor chart that DonorIQ separates into structured sections per tissue type and SOP requirement.
- What integrations does DonorIQ support?
- DonorIQ exposes every service as a bi-directional API and as an MCP surface, and can run headless behind your existing UI. We integrate with donor management systems, recovery coordination platforms, LIS and serology systems, EHRs, national registries, tissue tracking systems, and custom or homegrown databases, both via API and via PDF drop.
- What happens when the AI is not confident in a value?
- Low-confidence extractions are surfaced as PARTIAL with a flag for human verification. Nothing is silently inferred into a reviewed field. The medical director sees the uncertainty.
- What is your HIPAA and SOC 2 posture?
- DonorIQ is architected to HIPAA and SOC 2 standards, with encryption in transit and at rest, audit logging, and role-based access. We are transparent about exactly where we stand on any specific control. DonorIQ is not an FDA-regulated device and does not claim FDA certification.
Talk to our team
Tell us about your donor screening workflow.
30 minutes, no slides. Bring your SOPs, your stack, and the stage that hurts most. We will tell you honestly whether DonorIQ is the right fit.